Version update: 3rd October 2022
We are Project Sunray Pte. Ltd. (referred to as the “PSPL”, “we”, “us” or “our”) and are committed to protecting our stakeholders’ and customers’ personal data by the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable data protection laws. We value your privacy, and as such, are committed to managing your Personal Data entrusted to us with the attention it deserves. This notice applies to the Personal data collected on the Company’s website at www.ampnow.co, the Company’s social media and customer communication channels, the Company’s mobile application, and any services accessed by you through our website, mobile application, social media, or customer communication channels.
What is personal data?
“Personal data” means any data about an individual who can be identified from that data, whether or not that relevant data is correct, as more specifically defined under the PDPA and other applicable data protection laws. Some examples include, without limitation –
· Personal identification information including but not limited to your name, official identification (such as passport, national identification number, photocopies of your identification documents, driver’s license, work permits, and residency cards), photo, nationality, gender, date of birth, telephone number(s), postal address, e-mail address, and biometric information;
· Bank transaction information such as your bank account details, the merchant or ATM’s location and additional details about them; date, time, and transaction amount, payment instrument, details of foreign currency exchange, details of cross-border transactions, and detailed information of any electronic money exchange between the sender and the receiver such as name, date, time, location, IP address, and information about the device used to process the transaction;
· Information that can enhance your overall user experience and enhance fraud management of the product, including your device’s operating system and platform, browser type and version, plug-ins, device type, unique device identifier, GPS data, location data, web or mobile analytics such as clickstream and page interaction data; and
· Following information would only be accessed if you have given consent when the Company sought your permission with the mobile application: content information stored on your mobile device, contact information from your address book, digital contents, and login information.
To process, administer and/or manage your relationship and/or account with us, it may be necessary for us to collect, use, disclose and/or process your Personal Data or other personal information. These may include those listed in our products or services application form(s), which may have been submitted via e-mail, website, mobile application, or any other method.
Purpose of this notice
This privacy policy (“Privacy Policy” or “Notice”)describes how PSPL and its respective affiliates, including entities, directly or indirectly controlled by or under common control with or in control of PSPL(collectively the ”Group”), collect, use, store and protect personal data. The Privacy Policy also describes how you can control the personal data that we collect from you and hold for you, as well as your rights to your personal data, where applicable. Please note that this Notice will be supplementary in addition to any other consent you may have given to us in connection to your Personal Data.
We may from time to update the Privacy Policy sure that it is consistent with future developments, industry trends, and/or any changes in legal or regulatory requirements or as we deem appropriate. Such changes will be publishe here and effective upon publication. Please check the Privacy Policy regularly for updated information/version. Your continued access and/or use of our website, our portal our mobile application, our products, and/or our services ad your submission of any contact details to us through any channel whatsoever will constitute your agreement to the Privacy Policy and any revisions thereto.
Information that we collect from you
We collect, use, store and transfer different kinds of personal data about or relating to you, including but not limited to the following:
(a) Identity and contact data, which
i) if you act in your individual personal capacity, include your name, passport or other unique identification numbers, telephone number, mailing address, email address, social media profile information, images of your passport or identification document, your likeness(including selfies and biometric information), utility bill or driving license;
ii) if you are a shareholder, beneficial owner, director, employee, guarantor, and authorized representative (“Relevant Individual”) of a corporate customer, your name, passport, or other unique identification numbers, telephone number, mailing address, email address, social media profile information, images of your passport or identification document, your likeness (including selfies), utility bill or driving license;
(b) Financial data, which includes information about your financial position, status and history, and payment account details (such as bank, credit, payment, or other payment details);
(c) Transaction data, which includes details about fiat currency transfers, as well as issuance, transfer, administration, settlement, custody, and recording activities with respect to security and payment tokens to, from, and amongst your accounts with us;
(d) Technical data, which includes details about the devices and technology you use including internet protocol address, your login data, and other technology on the devices you use to access our website, mobile applications, products, and/or services; and/or
(e) Usage data, which includes information about how you use our website, products, and/or services, including cookies, IP address, and account details.
How we collect information from you
We collect personal data from or relating to you in various ways, including but not limited to the following:
(a) when you access and/or use or submit information to our websites, mobile applications(collectively the “Business Channels”), and our verified channels with social media including but not limited to Linkedin, Instagram, Whatsapp, and Facebook(collectively the “Social Media Channels”), products and/or services (or part thereof);
(b) when you submit forms or relating to our website, mobile application, and/or any of our products or services;
(c) when you register to attend any of our on-site events or webinars;
(d) when you post, publish, transmit, or upload content on our business and social media channels or through our services;
(e) when you register for, use or access any of our social media channels, services on business channels owned and/or operated by us or when you register as a member of the business channels owned and/or operated by us, or use services on such business channels owned and/or operated by us
(f) when you interact with our personnel such as customer service officers, marketing representatives, and agents;
(g) when you request that we contact you;
(h) when you ask to be included in an email or other mailing list;
(i) when you respond to our promotions and other initiatives;
(j) when you enter into agreements or business relations with us;
(k) when we receive references from business partners and third parties, for example, where you have been referred by them; and/or
(l) when you submit personal data to us for any other reason.
Purposes for the Collection, Use, and Disclosure of Personal Data
Generally, we collect, use, and/or disclose personal data, and you consent to such collection, use, and/or disclosure by us, for the following purposes:
(a) to process your application, including but not limited to verifying your identity and evaluating your financial and legal track record, for our goods or services;
(b) to provide products and services to you, including administering and/or managing your relationship or account with us;
(c) processing and/or dealing with any of your requests and any necessary investigations relating to your request;
(d) carrying out due diligence or other screening activities under legal or regulatory obligations or risk management procedures that may be required by law or by us;
(e) carrying out your instructions or responding to any of your inquiries;
(f) requesting feedback participation in surveys, as well as conducting market research and/or analysis for statistical, profiling, or other purposes for us to improve and design our products, understand customer preferences and market trends, and review, develop and improve the quality of our products and services;
(g) to communicate with you on matters relevant to your relationship with or interest in us;
(h) investigating fraud, misconduct, unlawful action or omission, and any suspicion of the aforementioned;
(i) to fulfill the contractual/legal obligations under the contracts or other legal arrangements entered into between us and you;
(j) to protect and force our contractual and legal rights and obligations;
(k) to prevent, detect and investigate crime, including fraud, money laundering, terrorist financing, and proliferation financing, and analyze and manage other commercial risks;
(l) to conduct audits, reviews, and analyses of our internal processes, for action planning and managing commercial risks;
(m) to manage the safety and security of our premises and services (including but not limited to carrying out closed-circuit television surveillance and conducting security clearances);
(n) to comply with any applicable rules, laws, and regulations (including any laws and regulations relating to anti-money laundering, countering the financing of terrorism, and tax reporting obligations), codes of practice, or guidelines or to assist in law enforcement and investigations by relevant law enforcement agencies, regulatory authorities and other governmental agencies, anywhere in the world;
(o) to provide such personal data to issuers on our platform and/or their financial intermediaries (where applicable) to allow them to comply with any applicable rules, laws, and regulations (including any laws and regulations relating to anti-money laundering, countering the financing of terrorism, and tax reporting obligations), codes of practice or guidelines or to assist in law enforcement and investigations by relevant law enforcement agencies, regulatory authorities and other governmental agencies (including tax authorities;
(p) to provide such personal data to financial institutions and other agents or service providers, in connection with refunds or erroneous transactions; and
(q) any other purpose relating to any of the above.
We may also use and process your Personal Data or other marketing and promotional related purposes such as (“Additional Purposes”) via post, email, telephone call, SMS, mobile app notification, website, and/or online messaging service:
(a) to assess and improve products and services that you use or may use;
(b) to selectively send you information about our products, services, activities, and/or events that may be relevant to you;
(c) providing or marketing services, products, and benefits to you, including promotions, loyalty, and reward programs;
(d) to conduct research, surveys, and data analysis relating to or to enhance any service or product provided by us which may be relevant to you (“Research Purpose”); and
(e) matching personal data with other data collected for other purposes and from other sources(including third parties) in connection with the provision or offering of products and services, whether by the Group or other third parties.
We may share personal data with our regulators, related corporations, services providers, agents, and other third parties for the purposes set out above and any other reasonable ancillary purposes, for legal reasons and regulatory purposes, or where permitted under the PDPA and other applicable laws, such as in response to law enforcement agencies.
If we transfer personal data to countries outside Singapore, it will be done by the relevant provisions under Singapore laws and regulations. We will also comply with the relevant laws and regulations about transfers of personal data outside the countries where the personal data is collected.
Disclosure of Personal Data
We will take reasonable steps to protect your personal Data against unauthorized disclosure. To the extent permitted by law, we may transfer or disclose your Personal Data for the Purposes and Additional Purposes stated in this Notice, to the following entities or parties, whether they are located overseas or in Singapore:
· Companies who are members of the Group;
· Counterparties and their respective financial institutions about payments and other transactions;
· Agents, contractors, or third-party service providers who provide operational services to PSPL, such as credit bureau, debt recovery, legal services, courier services, telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival, customer support investigation services or other services to PSPL;
· Vendors or other third-party service providers , including but not limited to advertisers and event management companies, in connection with promotions and services offered by PSPL;
· Professional advisors and external auditors, including legal advisors, financial advisors, and consultants;
· Co-branded and other business partners; and/or
· Any other party to whom you authorize us to disclose your Personal Data to.
Accessing Your Personal Data and Correction Requests
Should you wish to access a copy of or request for correction of your Personal Data held by us, you can submit your request to our Data Protection Officer by contacting us via:
Email
dpo@ampnow.co
Mail
15 Playfair Road
Level 2
Singapore 367987
Please note that we may need to ask for your identification number and other necessary details during the process to verify your identity. We reserve the right to refuse your requests to access and/or correct your Personal Data for reasons permitted by law.
Acknowledgment and Consent
By providing your personal information to us, using our website or mobile application, or signing up for or accessing products or services we offer during any of our interactions, either directly with us or through our agents and/or partners, you are consenting to the following:
(a) The Company may collect, use, disclose, and/or process your Personal Data for the Purposes and Additional Purpose as described above
(b) The Company may collect Personal Data about you from sources other than yourself and use, disclose and/or process the same for one or more of the Purposes and Additional Purposes as described above; and
(c) The Company may disclose your Personal Data to our third-party service providers or agents(including its lawyers/law firms and consultants) for the Purposes and Additional Purposes as described above.
Telephone Calls, E-mails, and Text-Based Enquiries
To continuously improve our service, all communications between you and the Company, whether made via telephone calls, e-mails, and/or text-based modality may be recorded and monitored.
Withdrawal of Consent
You may communicate your objection to our use and/or disclosure of your Personal Information for any of the Purposes or Additional Purposes as stated in this Notice at any time by contacting our DataProtection Officer using the contact details stated in the below. However, please take note that depending on the nature and specifics of your objection, we may not be able to continue to provide our products or services to you or perform on any contract we have with you.
Third-Party Data
Where you disclose the personal data of other individuals to us, you warrant that such individuals have consented to us collecting, using, and/or disclosing such personal data for: (i) the relevant purpose for which you made the disclosure or as was notified to you at the relevant time; and (ii) the other purposes as described above in this PrivacyPolicy.
Marketing Communications
It is in our legitimate interests to process personal data to selectively contact you and/or send you information about our products, services, activities, and/or events that may be relevant to you by email or short messages received through number-based messaging platforms (“Marketing Communications”). However, to the extent that these Marketing Communications are addressed to a Singapore telephone number that is for your personal use, you have the right to deny or withdraw your consent to receive such Marketing Communications. You may also register your Singapore telephone number on the Do Not Call Registers kept and maintained by the Personal Data Protection Commission (“PDPC”) if you do not wish to receive any Marketing Communications via your Singapore telephone number permanently.
To the extent that our processing of your personal data for Marketing Communications is subject to the European General Data Protection Regulation, you have the right to object to such processing by us. Please email dpo@ampnow.co if you wish to exercise this right.
You may opt out of receiving marketing communications by using the unsubscribe link contained in the relevant email or short message, or by contacting us at dpo@ampnow.co.
Cookies
When you browse our websites or use our mobile applications, social media channels, or customer contact channels, we and third parties whom partners may use cookies, tags, scripts, web objects, advertising identifiers(such as mobile device identifiers including but not limited to Apple’s IDFA or google’s Advertising ID) and similar technology (“Cookies”) to collect and store information about how you use these websites or mobile applications to improve the quality of service provided to you. Cookies may transmit information about you and your use of our service, including but not limited to your IP address, browser/device type, website or mobile application browsing history, and time spent on our website or mobile application to PSPL and our partners. Cookies enable the company to provide and develop a more personalized browsing and usage experience on our website and mobile application, and improve the experience of displaying targeted advertising to you.
The Company may allow third parties to use Cookies on our website and mobile application to collect the same type of information. Third parties may be able to associate the information they collect with other additional information they collected about you from other sources. We do not necessarily have access to or control over the Cookies they use.
The Company may share non-personally identifiable information about you with third parties, such as advertising identifiers, location data, or encrypted account identifiers to improve the experience of displaying targeted advertising on platforms including but not limited to a search engine and social media channels.
Depending on the type of cookie involved, it may be stored persistently or only during an individual user session. You may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser, if you do not wish your Cookies to be collected. You may also be able to limit our sharing of some of this information through your mobile device settings.
Retention of personal data
We retain personal data about or relating to you for as long as is necessary for the purposes for which such personal data was collected (including the purposes stated in the section entitled “Purposes for the collection, Use and Disclosure of Personal Data” and “Additional Purposes” above), and take reasonable measures to destroy any personal data that is no longer necessary to meet those purposes.
Security measures
All personal data is kept confidential and we take all reasonable measures to protect it from unauthorized or accidental access, processing, or loss, by implementing appropriate physical, electronic, and supervisory controls.
How you can control your information
If you do not want us to contact you via electronic messaging – You may select the “unsubscribe” option in all our electronic communications with you. We also comply with the Singapore SpamControl Act.
If you want to be removed from our customer database – You may email us at dpo@ampnow.co.
If you do not want us to collect, use or disclose your personal data for any Research Purpose – You may email us at dpo@ampnow.co.
If you believe we have inaccurate information about you and you want to correct such data – You may email us at dpo@ampnow.co.
If you wish to know what personal data we have on your connection with your relationship with us and how your personal data has been used – You may email us at dpo@ampnow.co.
If you have any questions about this privacy policy, or our handling of your personal data – You may email us at dpo@ampnow.co.
It is important to note that we use personal data to provide you with the products and services you wish to use. We also comply with various regulatory requirements in doing so, including the requirements for customer due diligence. Withdrawal of consent for us to collect, use or disclose personal data means that we may need to stop these activities. The absence of certain key personal data, including but not limited to your name, address, email and/or telephone contacts, personal identification numbers, or banking information, may cause us to be unable to continue providing the relevant products and services to you.
Your rights regarding your personal data
Under the Singapore Personal Data Protection Act, you may have the following rights:
(a) access to your personal data such as your full name, unique identification number, residential address, date birth, and nationality;
(b) rectification of such personal data; and
(c) complain with the Personal Data Protection Commission in Singapore;
To the extent that our processing of your personal data is subject to the European General Data Protection Regulation, you may have the following rights:
(d) access to your personal data;
(e) rectification of your personal data;
(f) erasure of your personal data;
(g) restrict processing of your personal data;
(h) object to processing(including object to receiving marketing) of your personal data;
(i) data portability; and
(j) complain with an EU supervisory authority.
If you wish to exercise these rights, or have any questions about these rights, you may email us at dpo@ampnow.co or write us at:
15 Playfair Road, Level 2 Singapore 367987
Contacting us
If you have any questions about this Privacy Policy, or our handling of your personal data, please email our Data Protection Officer at dpo@ampnow.co.